Sastaticket Bus Ticket – Terms of Service

General Guidelines:

• If a passenger arrives after the departure time and misses the bus, no refund will be given.
• Passengers are advised to take care of their belongings at all times. Company will not be responsible in case of loss of luggage. 
• To maintain the safety standards, it is requested that the passengers cooperate with the security personnel in order to avoid any inconvenience or safety issue. 
• Pets are not allowed to board the bus.
• Any harmful substances/chemicals, liquors, liquids and perishable items are strictly prohibited to carry for the purpose of travel.
• Any passenger who is intoxicated will not be allowed to board the bus under any circumstances
• No cash refunds will be entertained from counters or branch offices.
•  Adjusted amount will not be adjusted for any new bus order at any point in time. 
• For cancellations or refunds, please contact us on 111 172 782 or over email, chat or Whatsapp us at +923047772782

Kainat Travels:

• Bus tickets are non-refundable.
• If a passenger needs to change their tickets due to any circumstances, they can do it once only and it will be free of cost.
• Changes can be made if requested 12 hours prior to the departure. 
• Tickets will become non-changeable if changes are requested after a 12 hours window.

Daewoo Services:

• Passengers must present themselves at the counter 15-minutes before departure time to avoid confirmed ticket cancellation.
• Late comers would be accommodated subject to seat availability in the same bus. 
• If a passenger reports at the counter after the bus departs and does not avail next departure, the ticket will become non-refundable.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund as per Daewoo terms and conditions or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details
• If the passenger misses a bus, no refund will be provided under any circumstances or if Daewoo refuses to allow the passenger to board for any reason.
• If a passenger faces boarding related issues, they can directly contact the Daewoo terminal incharge.
• Bus ticket cancellation will be valid if the customer cancels the ticket at least 3 hours before departure time.
• Any ticket cancelled within 01 hour of the bus departure will be considered as non- refundable and non-changeable.
• In case of ticket cancellation, the customer will be charged a 30% penalty.
• This 30% will be charged on the original ticket price and not the discounted one. This means if the ticket was bought from Sastaticket on discount and you have cancelled the ticket for any reason, the company will deduct 30% of the original ticket price.
• The remaining amount of the ticket price will be automatically transferred into your bank account.

Please visit the following for complete details: Daewoo’s Terms of Service

Skyways:

• Free cancellation on tickets if cancellation is initiated 24 hours before departure.
• In case of ticket cancellation within 24 hours of bus departure, the ticket will become non-refundable.
• Seat adjustment is applicable up to 1 hour before departure
• The ticket will become non-refundable/non-transferable 1 hour before departure.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• If a passenger having advance ticket reports at the Terminal Office after the bus departs then the ticket will not be refunded.
• The bus will depart as per the scheduled departure time and will stop only at Skyway’s designated stopover.
• Luggage weighing up to 15 KGs is allowed per ticket free of charge on the bus. Excess baggage shall be charged as per Skyways policy.
• Skyways shall not be responsible for any loss/damage to hand luggage.
• In case of luggage (other than hand luggage) is misplaced/lost from the compartment, the passengers shall be compensated in terms of weight (and not in terms of value) as per the compensation policy of Skyways (which is presently Rs. 100/- per Kg).
• Pets / Animals are not allowed in the bus or its luggage compartment.
• Chemicals, Oil Cane, Gas Cylinders (Full or Empty), Alcohol, Drugs, Weapons, Explosives, Liquids, and Perishable Items are not allowed in the bus or its luggage compartment.
• Any passenger who is drunk or in a condition which is not appropriate they will not be allowed to travel on the bus even if he/she has bought the ticket.
• In case of force majeure, Skyways & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.

Silk Line

• Passengers must present themselves at the counter at least 15-minutes before departure.
• Free cancellation on tickets if cancellation is initiated more than 3 hours before departure.
• In case of ticket cancellation within 3 hours of bus departure and more than 2 hours before bus departure, the customer will be charged a 30% penalty.
• In case of ticket cancellation within 2 hours of bus departure, the ticket will be non-refundable and non-changeable.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, Silkline & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

FMBT Express

• Passengers must present themselves at the counter at least 15-minutes before departure.
• Free cancellation on tickets if cancellation is initiated more than 3 hours before departure.
• In case of ticket cancellation within 3 hours of bus departure and more than 2 hours before bus departure, the customer will be charged a 30% penalty.
• In case of ticket cancellation within 2 hours of bus departure, the ticket will be non-refundable and non-changeable.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, FMBT & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

Al Mumtaz Coach

• Passengers must present themselves at the counter at least 15 minutes before departure.
• Free cancellation on tickets if cancellation is initiated 48 hours before departure.
• In case of ticket cancellation within 48 hours of bus departure, the ticket will become non-refundable.
• Seat change is applicable up to 6 hours before departure
• Ticket will become non-refundable & non-transferable 6 hours before departure.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, Al Mumtaz Coach & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

Makka Coach

• Passengers must present themselves at the counter at least 15 minutes before departure.
• Free cancellation on tickets if cancellation is initiated 48 hours before departure.
• In case of ticket cancellation within 48 hours of bus departure, the ticket will become non-refundable.
• Seat change is applicable up to 6 hours before departure
• Ticket will become non-refundable & non-transferable 6 hours before departure.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, Makka Coach & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

Gul-e-Kashmir

• Passengers must present themselves at the counter at least 15 minutes before departure.
• Free cancellation on tickets if cancellation is initiated 48 hours before departure.
• In case of ticket cancellation within 48 hours of bus departure, the ticket will become non-refundable.
• Seat change is applicable up to 6 hours before departure
• Ticket will become non-refundable & non-transferable 6 hours before departure.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, Gul-e-Kashmir & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

Geo Farhan

• Passengers must present themselves at the counter at least 15 minutes before departure.
• Free cancellation on tickets if cancellation is initiated 48 hours before departure.
• In case of ticket cancellation within 48 hours of bus departure, the ticket will become non-refundable.
• Seat change is applicable up to 6 hours before departure
• Ticket will become non-refundable & non-transferable 6 hours before departure.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, Geo Farhan & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

Sher Muhammad Al Yousuf Yutong

• Passengers must present themselves at the counter at least 15 minutes before departure.
• Free cancellation on tickets if cancellation is initiated 48 hours before departure.
• In case of ticket cancellation within 48 hours of bus departure, the ticket will become non-refundable.
• Seat change is applicable up to 6 hours before departure
• Ticket will become non-refundable & non-transferable 6 hours before departure.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, Sher Muhammad Al Yousuf Yutong & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

Sadabahar Daewoo Services

• Passengers must present themselves at the counter at least 15 minutes before departure.
• Free cancellation on tickets if cancellation is initiated 48 hours before departure.
• In case of ticket cancellation within 48 hours of bus departure, the ticket will become non-refundable.
• Seat change is applicable up to 6 hours before departure
• Ticket will become non-refundable & non-transferable 6 hours before departure.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, Sadabahar Daewoo Services & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

Al Yousuf Daewoo

• Passengers must present themselves at the counter at least 15-minutes before departure.
• The ticket is non-refundable/not-transferable.
• In case of cancellation of the advance ticket, the passenger shall bear 100% of the ticket price as cancellation charges.
• The seat(s) selected by the passenger and the seat(s) assigned on boarding the bus might vary depending on the capacity remaining in the bus.
• In case of force majeure, Al Yousuf Daewoo & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

Bilal Travels

• Passengers must present themselves at the counter at least 15 minutes before departure.
• Free cancellation on tickets if cancellation is initiated 48 hours before departure.
• In case of ticket cancellation within 48 hours of bus departure, the ticket will become non-refundable.
• Seat change is applicable up to 6 hours before departure
• Ticket will become non-refundable & non-transferable 6 hours before departure.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, Bilal Travels & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

New Faizan Coach

• Passengers must present themselves at the counter at least 15 minutes before departure.
• Free cancellation on tickets if cancellation is initiated 48 hours before departure.
• In case of ticket cancellation within 48 hours of bus departure, the ticket will become non-refundable.
• Seat change is applicable up to 6 hours before departure
• Ticket will become non-refundable & non-transferable 6 hours before departure.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, New Faizan Coach & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

Muslim Movers

• Passengers must present themselves at the counter at least 15 minutes before departure.
• Free cancellation on tickets if cancellation is initiated 48 hours before departure.
• In case of ticket cancellation within 48 hours of bus departure, the ticket will become non-refundable.
• Seat change is applicable up to 6 hours before departure
• Ticket will become non-refundable & non-transferable 6 hours before departure.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, Muslim Movers & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

Hazara Movers

• Passengers must present themselves at the counter at least 15 minutes before departure.
• Free cancellation on tickets if cancellation is initiated 48 hours before departure.
• In case of ticket cancellation within 48 hours of bus departure, the ticket will become non-refundable.
• Seat change is applicable up to 6 hours before departure
• Ticket will become non-refundable & non-transferable 6 hours before departure.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, Hazara Movers & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

Al Doulat

• Passengers must present themselves at the counter at least 15 minutes before departure.
• Free cancellation on tickets if cancellation is initiated 48 hours before departure.
• In case of ticket cancellation within 48 hours of bus departure, the ticket will become non-refundable.
• Seat change is applicable up to 6 hours before departure
• Ticket will become non-refundable & non-transferable 6 hours before departure.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, Al Doulat & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

Al Imdad

• Passengers must present themselves at the counter at least 15 minutes before departure.
• Free cancellation on tickets if cancellation is initiated 48 hours before departure.
• In case of ticket cancellation within 48 hours of bus departure, the ticket will become non-refundable.
• Seat change is applicable up to 6 hours before departure
• Ticket will become non-refundable & non-transferable 6 hours before departure.
• Any ticket cancelled after bus departure is non-refundable and non-changeable.
• In case of force majeure, Al Imdad & Sastaticket shall not be responsible for any delay/cancellation in departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket.pk for further details.

Manthar Transport

• Passengers must present themselves at the counter at least 30 minutes before departure.
• The ticket is refundable/transferable before 24 hours of the Actual Departure.
• The Ticket is Non-refundable/Transferable within 24 hours of the Actual  Departure.
• The seat(s) selected by the passenger and the seat(s) assigned on boarding the bus might vary depending on the capacity remaining in the bus.
• In case of force majeure, Manthar Group & Sastaticket shall not be responsible for any delay/cancellation in the departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket. pk for further details.

Adil Express

• Passengers must present themselves at the counter at least 30 minutes before departure.
• The ticket is non-refundable/non-transferable.
• In case of cancellation of the advance ticket within an hour, the passenger shall bear 100% of the ticket price as cancellation charges.
• The seat(s) selected by the passenger and the seat(s) assigned on boarding the bus might vary depending on the capacity remaining in the bus.
• In case of force majeure, Adil Express & Sastaticket shall not be responsible for any delay/cancellation in the departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route 2 hours before departure time. Please contact Sastaticket. pk for further details.

Afridi Movers

• Passengers must present themselves at the counter at least 30 minutes before departure.
• The ticket is refundable/transferable before 3 hours of the Actual Departure.
• The Ticket is None-Refundable/Transferable within 2 hours of the Actual Departure.
• The seat(s) selected by the passenger and the seat(s) assigned on boarding the bus might vary depending on the capacity remaining in the bus.
• In case of force majeure, Afridi Movers & Sastaticket shall not be responsible for any delay/cancellation in the departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• If the bus does not operate as scheduled, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please get in touch with Sastaticket—pk for further details.

Waraich Express:

• Passengers must present themselves at the counter at least 30 minutes before departure.
• The ticket is refundable/transferable before 3 hours of the Actual Departure.
• The Ticket is Non-Refundable/Transferable within 2 hours of the Actual Departure.
• In case of cancellation of the advance ticket, the passenger shall bear 50% of the ticket price as cancellation charges before 1 Hour of Actual Departure.
• The seat(s) selected by the passenger and the seat(s) assigned on boarding the bus might vary depending on the capacity remaining in the bus.
• In case of force majeure, Waraich Express & Sastaticket shall not be responsible for any delay/cancellation in the departure/arrival of the bus. No claims/damages shall be applicable in such cases.
• In case the bus does not operate as per schedule, either the customer will be given a 100% refund or the seat can be moved to the next available bus for that specific route. Please contact Sastaticket. pk for further details.