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Date Change Terms and Conditions

Terms and Conditions: Sastaticket Flight Date Change Service

Sastaticket’s Flight Date Change Service (the “Service”) enables you to make qualified changes to a purchased Sastaticket booking at any time, for any reason, up to one minute prior to your first scheduled departure, without any change fee. The Service is subject to the following requirements and restrictions:

  1. The Service must be purchased at the time of booking, and may not be added after the booking. The Service must be purchased for all passengers on the booking. Sastaticket may not offer the Service on every Sastaticket booking. Sastaticket reserves the right to deny the purchase of the Service to any customer for any reason.
  2. If you have purchased a Service for any Sastaticket booking, you may make qualified changes for each passenger in your booking ONCE directly in the Sastaticket app/website / or via a customer support agent over call, email, or chat.
  3. Except as provided below in Section 12, you must change your trip in the Sastaticket app / website / or via a customer support agent over call, email or chat at least 1 minute prior to your first scheduled departure or prior to the cancellation of such flight by the airline** (“Change Deadline”). No reason will be required to make a qualified change. After the Change Deadline has passed, the purchased Service will expire and any changes or cancellations to your booking thereafter will be subject to the fare rules imposed by the airline or carrier for your dates.
  4. If you submit a change, the new itinerary must depart within 6 (6) months from the originally purchased flight departure time.
  5. Qualified changes are changes to the date, time, origin or destination airport.
  6. You may not use the Service to cancel a booking and receive a full or partial refund from Sastaticket.
  7. If you use the Service to make a qualified change, Sastaticket will not be liable for any difference of fare that must be incurred.
  8. Most qualified changes can be made directly via the Sastaticket chat/email or call helplines without further payment. However, you may be required to pay the costs of any change at the time of the change.
  9. The Service is only valid for the booking for which the Service was purchased. The Service is not transferable and cannot be carried over to any future bookings.
  10. The Service is purchased per flight booking and provides the Service for all passengers included on the travel itinerary at the time of booking. If there is more than one passenger on the travel itinerary, the passenger who made the booking shall determine how to exercise the Service, which shall apply to all other passengers included on the travel itinerary.
  11. The Service does not apply following the earlier of:
    1. cancellation of any flight by an airline carrier for any reason, including the result of a force majeure event;
    2. a declaration of an “emergency” or similar “extraordinary measures” taken by any governmental authority in the destination city, region, or country of your Sastaticket trip, or issuance of a Safety and Security Alert or a Travel Health Notice Warning by the Center for Disease Control (CDC) for such destination; or
    3. a designation by the World Health Organization (WHO) that the destination city, country, or region of your Sastaticket trip is at risk from COVID-19.
  12. In the event of such cancellation, or declaration of emergency, alert, notice, designation, or other similar government action; your purchased Service shall expire immediately and a change to your Dates and/or refund of your Sastaticket trip purchase will be subject to the fare rules imposed by the airline carrier for your ticket.
  13. The Service cost is non-refundable.
  14. The Service ensures that airline tickets purchased on the Sastaticket app can be changed for any reason without incurring additional change fees. Sastaticket provides its customers with the Service to provide a more seamless and flexible experience for travel booked with Sastaticket. The Service Terms are not intended to constitute an offer to insure, do not constitute insurance or an insurance contract, and do not take the place of insurance obtained or obtainable by you.

**exceptions apply & are subject to change. Airblue changes are not allowed 4 hours prior to scheduled flight takeoff.